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POLICIES:

Privacy:

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please email us at support@virtualstudiosystems.com


VSS Software Return Policy:

This policy applies to packaged software only. For information on obtaining a refund for downloaded software, see our Downloaded Software Return Policy below. Should you need to return a packaged software product, the following guidelines must be adhered to:

All returns must be pre-authorized by VSS. Refunds will not be made on unauthorized returns.

Product not purchased directly from VSS must be returned to the place of purchase and is subject to the return policies of the place of purchase.

Returned products must be complete of ALL components (CD, manuals, software carton, etc.) that comprised the original shipment. No credit will be issued for incomplete or non-VSS product / component returns.

Returns in the United States must be received by VSS within 30 days after the date VSS ships the product. Returns for shipments from VSS to locations outside the United States must be received by VSS within 60 days after the date VSS ships the product.

All returns must have a Return Merchandise Authorization # (RMA) clearly displayed on the outside of the return package. To receive an RMA, contact VSS by e-mail at sales@virtualstudiosystems.com with a brief description of the reason for the return. You will be given the RMA # and the address for the return.

VSS suggests that you return the package with a carrier that has a reliable tracking system as VSS will not make a refund until it receives the package.

Upon receipt of an authorized return, VSS will provide a refund to you, less shipping and handling charges, which will not be refunded.

Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, VSS will send you a check. If you purchased by credit card, your account will be credited.

Please allow 4 - 6 weeks for your refund to appear on your account or to receive a check by mail.


VSS Return Policy for Downloaded Software

This policy applies to downloaded software only.  For information on obtaining a refund for packaged software, see our Software Return Policy above.  Should you desire a refund on a downloaded software product, the following guidelines must be adhered to:

All returns for downloaded software must be pre-authorized by VSS Software, (VSS) as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to VSS within 30 days of the date VSS made the software available to you for download (the "Purchase Date"), and VSS must receive, at its offices, your fully completed and signed Letter of Software Destruction within 35 days of the Purchase Date. No refund will be made until the Letter has been received by VSS, or if the time requirements described above are not met. VSS is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.

Products not purchased directly from VSS must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.

All Letters of Software Destruction must have a Return Merchandise Authorization Number (RMA #) issued by VSS clearly displayed on the form. To receive a RMA #, e-mail us at sales@virtualstudiosystems.com. You must provide sufficient information for VSS to be able to identify your transaction, such as the VSS order number and/or invoice number and/or date of transaction given to you when the download was ordered. If VSS is able to identify your order, and the request is made within the timeframe discussed above, you will be given a RMA # as well as a copy of the Letter of Software Destruction ready for completion and return to VSS.

When making your request for an RMA, please provide VSS with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Letter of Software Destruction, sign and date the Letter, and return it to VSS as instructed on the form.

When VSS receives your properly completed and signed Letter of Software Destruction within the timeframe discussed above, VSS will provide a refund to you of the amount you paid for the software. VSS will not refund any shipping or handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check, VSS will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited.

Please allow 4 - 6 weeks for your refund to appear on your account or to receive a check by mail.